Delivery Information
London orders
Click & Collect (from 1 hour) – Free
Same-day delivery – £3.99
1–2-hour delivery – £4.99
Dedicated delivery window – £4.99
Next-day delivery – Available as standard nationwide
All other UK orders*
Next Working Day – £6.99
Next Day Pre 10:30am – (from £13.99)
Next Day Pre 12:00pm – (from £8.99)
Saturday Delivery – (from £10.99)
Saturday Pre 10:30am Cold Chain – (from £40.99)
Saturday Pre 12:00pm Cold Chain – (from £19.99)
*Order before 5pm for all next day deliveries. (Excludes Northern Ireland).
Safe supply. Delivered differently.
Next Day Delivery as Standard
With next-day delivery as standard, we work at your pace, helping you keep appointments running without interruption. You will receive two delivery attempts.
DPD Delivery
ACRE offers next-day delivery as standard, with pre-10:30 am and pre-12 pm available in selected areas. To help ensure a smooth delivery, we recommend downloading the DPD app and using what3words to pinpoint your exact location.
Quiver Delivery
Track your order in real time. Once your order has been dispatched from ACRE London, you'll receive a live tracking link so you can follow its journey to your clinic.
Friday Cold Chain Orders
Orders made on Friday will be received on Monday unless Saturday delivery is selected at checkout. Any time Saturday delivery is available for your convenience.
General Cold Chain Orders
All cold chain orders will be delivered next-day as standard across all ACRE orders. *Some locations require a two-day delivery timeline on cold chain orders.
Order & Track
You’ll receive a unique order number to track every step of your delivery.
Here to Help
With 500+ five-star Trustpilot reviews, our customer service speaks for itself. If you have any questions or concerns, our team is here whenever you need us.
*For certain locations in Scotland, Cornwall and remote areas, premium delivery times may vary to pre-11:30 am or pre-1 pm due to depot accessibility. Over 98% of parcels dispatched via DPD arrive on time; however, occasional delays can occur due to third-party courier services. In such circumstances, ACRE cannot be held responsible for any resulting loss or damage resulting from delivery delays. If, for whatever reason, you are not available to receive your order, we cannot be held responsible for consequential loss or damages. It is the buyer’s responsibility to ensure there is someone to receive delivery. Please contact customer service on 01477 536015 for any delivery queries.
How to use Quiver
Using Quiver is easy. Once your order has been dispatched from ACRE London, you'll receive a live tracking link so you can follow its journey to your clinic.
ACRE Returns Policy
Notify Us
We must be notified of return requests within 24 hours of receiving the item.
Unused & Unmarked
All returned products must be unused and unmarked.
Original Packaging
Products should be retuned in their original packaging and appropriately wrapped.
Cold Chain
We do not allow returns for cold chain products.
We do not allow returns of medicines and medical products that are used within aesthetics. This is because of hygiene and safety issues. We will only allow such returns if the products were damaged on arrival. It will help to take pictures when putting a case forward. If you have received the incorrect items, we will hold responsibility and a full refund will be placed alongside free next day delivery.
Need help with your ACRE delivery?
If you require assistance with your order, get in touch below.